So said Emerson. I have to think he was writing about bureaucracy or some other process-laden organization.
God, if I have to fill out one more form just to get one word changed…
Why is it that most processes are supposed to be more efficient yet most end-up being overly-bureaucratic nightmares of B.S paperwork, needless questions, and endless reviews? 
ANY process should always have the following qualities:
Repeatable – if the process isn’t defined to a level that enables it to be repeatedly and EASILY followed, then throw it out.
Controllable - if you have no idea how things work or know what’s going on, it ain’t a process.
Efficient – This seems to be the big area of problems. Processes that are repeatable and controllable, but that aren’t efficient completely defeat the purpose. Here that SOX auditors and consultants? You’ve delivered a big suck-job on that one you sonsof…
Adaptable – This one is even a bigger problem. Have you ever requested something from…oh let’s say IT…and received a blank stare that screams “we don’t have a procedure for that…”? If you have created a process is soooo effin rigid that the slightest deviation causes the entire machine to grind to an ugly hault, then please remove the sign someone stapled on your back that says “asshole” – seriously, it there – just look.
